Privacy Policy

1. Scope

This policy covers personal data you provide to, or that is collected by, this website. The site may link to third-party websites whose privacy practices are not governed by this policy; please review their own privacy statements.

2. Data we collect

We collect personal data in the following situations:

• Contact and enquiry form: name, company name, email address, telephone number, enquiry type, the product model or name you select, and the details you enter in the message field. Name, company, email and message are required; the remaining fields are optional.
• Server logs: your IP address, browser and operating system, visit time and pages viewed, used for site operation and security.
• Cookies: we use only cookies necessary for the site to function, including your language preference (Traditional Chinese or English) and form security verification. We do not use advertising or cross-site behavioural tracking cookies. You may disable cookies in your browser, but language switching and form submission may stop working.

3. Purposes of use

We process your personal data for customer management and service, business and marketing communication, statutory compliance, and information system management. In practice this means:

• Responding to your technical enquiry, quotation request or distribution enquiry, and providing pre-sales and after-sales support.
• Clarifying specification requirements and arranging contact with our engineers or a site assessment.
• Sending technical information related to your enquiry, where you have agreed to receive it.
• Maintaining the security of the website and preventing abuse or abnormal access.

4. Retention period, regions and recipients

• Period: from the date you provide the data until the purpose of collection ceases, or for any period required by law. Enquiry correspondence is generally kept for three years and then deleted or anonymised.
• Regions: the location of our operations (Taiwan, R.O.C.) and the locations of our website hosting and email service providers.
• Recipients: our sales, engineering and customer service staff, and service providers engaged to operate the site (such as hosting and email providers), which may process the data only on our instructions.
• Methods: collection, processing and use in electronic files, email and printed form.

5. Sharing and disclosure

We do not sell, rent or otherwise commercially transfer your personal data to third parties. Disclosure may occur only with your consent, where necessary to perform a contract or answer your enquiry, or where required by law or by a competent authority or court.

6. Your rights

Under Article 3 of the Personal Data Protection Act you may, in respect of the personal data we hold:

• Enquire about and request access to it.
• Request a copy of it.
• Request that it be supplemented or corrected.
• Request that we stop collecting, processing or using it.
• Request its deletion.

7. How to exercise your rights

Please email sales@riye.com.tw or call +886-3-322-2299. To protect your interests we may ask you to verify your identity before we act on a request. Providing personal data is voluntary, but if required fields are omitted we may be unable to answer your enquiry or provide the corresponding service.

8. Data security

This website transmits data over HTTPS, and access to personal data is restricted to authorised staff and systems. No internet transmission can be guaranteed to be absolutely secure; in the event of a data breach we will notify the individuals concerned and the competent authority as required by law.

9. Minors

This is a business-to-business information website and is not directed at minors. We do not knowingly collect personal data from anyone under the age of eighteen.

10. Changes to this policy

We may revise this policy following changes in law or in our services. Revisions will be published on this page together with an updated revision date.

11. Contact us

If you have any questions about this policy, please contact us: RIYE Electric Co., Ltd., No. 65, Sec. 2, Nankan Rd., Luzhu Dist., Taoyuan City 338028, Taiwan (R.O.C.); tel. +886-3-322-2299; email sales@riye.com.tw.